Privacy Policy
Last updated: March 14, 2026
Astra Digital Services ("we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (the "Services").
Please read this Privacy Policy carefully. By using the Services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information:
a) Personal Information (provided by you)
- Full name, date of birth, and gender
- Email address and phone number
- Residential address (city, state, pincode)
- Educational qualifications (board, year, percentage/CGPA)
- Identity documents (Aadhaar card, PAN card, etc.)
- Educational documents (marksheets, certificates, degree certificates)
- Passport-sized photographs
- Category and disability certificates (if applicable)
b) Payment Information
- Transaction IDs and payment confirmation details
- Payment amount and timestamp
- Note: We do not store your complete credit/debit card numbers, CVV, or banking credentials. All payment processing is handled by PCI-DSS compliant payment gateways.
c) Automatically Collected Information
- IP address and browser type
- Device information and operating system
- Pages visited and time spent on the platform
- Cookies and similar tracking technologies
2. How We Use Your Information
We use the information we collect for the following purposes:
- Application Processing: To fill out and submit examination application forms on your behalf.
- Account Management: To create and manage your user account, authenticate your identity, and provide customer support.
- Communication: To send you application status updates, important notifications, and respond to your inquiries.
- Payment Processing: To process service fees and issue payment confirmations.
- Service Improvement: To analyze usage patterns and improve our platform, user experience, and services.
- Legal Compliance: To comply with applicable laws, regulations, and legal processes.
- Security: To detect, prevent, and address fraud, unauthorized access, and other security concerns.
3. How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:
- Examination Authorities: Your application data and documents are submitted to the respective examination authorities as part of the application process you have requested.
- Payment Processors: Payment-related information is shared with our payment gateway partners to process transactions securely.
- Service Providers: We may engage trusted third-party service providers for cloud hosting, email delivery, and analytics, who are contractually obligated to protect your data.
- Legal Requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights and the safety of our users.
4. Data Storage and Security
- Your data is stored on secure servers provided by industry-leading cloud infrastructure providers.
- We use encryption (SSL/TLS) for all data transmitted between your browser and our servers.
- Documents are stored in encrypted storage buckets with access controls.
- We implement role-based access controls to limit internal access to personal data.
- Regular security assessments and audits are conducted to ensure data protection.
While we take reasonable measures to protect your information, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security.
5. Data Retention
- Application data and documents are retained for up to 12 months after the completion of the application process.
- Account information is retained as long as your account is active.
- Payment records are retained as required by applicable financial regulations.
- Upon account deletion request, your personal data will be deleted within 30 days, except where retention is required by law.
6. Your Rights
You have the following rights regarding your personal data:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request correction of inaccurate or incomplete data.
- Deletion: You can request deletion of your personal data, subject to legal retention requirements.
- Data Portability: You can request your data in a structured, machine-readable format.
- Withdraw Consent: You can withdraw your consent for data processing at any time, which may affect your ability to use certain Services.
- Objection: You can object to processing of your data for specific purposes.
To exercise any of these rights, contact us at astragoldandddiamonds@gmail.com.
7. Cookies
We use cookies and similar technologies to enhance your experience on our platform. Cookies help us:
- Maintain your login session
- Remember your preferences
- Analyze usage patterns for service improvement
You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionalities of the platform.
8. Third-Party Links
Our platform may contain links to third-party websites (e.g., examination authority portals). We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. Children's Privacy
Our Services are intended for users aged 16 and above. Users under 18 must have parental or guardian consent to use the platform. We do not knowingly collect personal information from children under 16 without verified parental consent.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Continued use of the Services after changes constitutes acceptance of the updated policy.
11. Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are:
- Name: Astra Digital Services Grievance Officer
- Email: grievance@astradigitalservices.com
- Response Time: We will acknowledge your complaint within 48 hours and resolve it within 30 days.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us: